| Company | Vendro Limited |
| Company number | 17207190 |
| Registered office | 2 Frederick Street, Kings Cross, London, WC1X 0ND |
| Website | https://vendro.uk |
| Related portals | crm.vendro.uk, app.vendro.uk, api.vendro.uk |
| Support | support@vendro.uk |
| Security | security@vendro.uk |
| Billing | billing@vendro.uk |
The Services are operated by Vendro Limited, a company registered in England and Wales under company number 17207190, with registered office at 2 Frederick Street, Kings Cross, London, WC1X 0ND.
You can contact us at support@vendro.uk. Security notices: security@vendro.uk. Billing enquiries: billing@vendro.uk.
These Services are primarily intended for business customers, companies, organisations, partners, contractors and professional users. If you are using the Services for an organisation, "you" means that organisation and the person accepting these Terms confirms they have authority to bind it.
"Account" means an account created to access the Services.
"Customer" means the business, organisation or person that subscribes to or uses the Services.
"User" means any administrator, staff member, partner, freelancer, customer user or other authorised person.
"Subscription" means a paid or trial plan.
"Customer Data" means information, records, files, transaction data, reports and other content submitted to or generated through the Services by or on behalf of the Customer.
"Order Form" means an online checkout, pricing page, invoice, quotation, subscription confirmation, statement of work or written agreement that identifies the Services, plan, fees, term or commercial details.
These Terms govern website browsing, account registration, SaaS subscriptions, CRM/admin portals, support, implementation, training, APIs, integrations and related services. If a signed Order Form, Data Processing Agreement, Service Level Agreement or written contract conflicts with these Terms, the more specific signed document applies to that part only.
You must provide accurate account, billing and contact information and keep it up to date. You are responsible for all activity carried out through your Account, including activity by employees, agents, contractors, partners and authorised users.
You must keep login credentials, API keys and administrator access secure and notify us promptly if you suspect unauthorised access, compromised credentials, misuse, security incidents or inaccurate account information.
We may require verification of your identity, organisation, domain ownership, payment details or authority before activating subscriptions, integrations, admin access or partner functions.
Fees, features, usage limits, branches, users, modules, support level and billing period are described in the applicable Order Form, pricing page or subscription confirmation. Fees are exclusive of VAT, sales tax, withholding tax, bank charges or payment processor charges unless stated otherwise.
You authorise Vendro and its payment processors to charge applicable subscription fees, renewal fees, setup fees, implementation fees, add-ons, usage-based charges and taxes using the payment method you provide.
If payment fails or is overdue, we may retry payment, request updated payment details, restrict non-essential features, suspend access or terminate the Subscription after reasonable notice, except where immediate action is required for security, fraud or legal reasons.
We may offer promotional grace workspaces, beta access, discounts or promotional plans. These may be changed, withdrawn or limited at any time unless a written agreement says otherwise.
Plan upgrades usually take effect immediately or at the next billing cycle. Downgrades may reduce features, users, modules, storage, integrations, support level or data visibility. If a downgrade affects access to data, reports, users, branches or modules, you are responsible for exporting or adjusting data before the downgrade takes effect where practical.
Subscriptions renew automatically unless cancelled before renewal. You can request cancellation through the account portal or by contacting support@vendro.uk.
If you are a consumer (an individual acting wholly outside your trade, business or profession): You have the right to cancel within 14 days without giving any reason. The cancellation period expires 14 days after the day the Subscription begins. To exercise this right, contact support@vendro.uk.
If you request that we begin the Services before the 14-day cancellation period ends, and we provide them in full during that period, you lose the right to cancel. If we begin but you cancel before full performance, you will pay for what was supplied up to cancellation. If you do not ask us to start early, the 14-day period remains intact and you may cancel at any time within it for a full refund.
For business customers: Setup fees, implementation fees, migration fees, training fees, custom development fees and already-used subscription periods are non-refundable unless required by law or stated otherwise in the Order Form. Please read our Refund and Cancellation Policy.
Subject to payment and compliance with these Terms, Vendro grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business operations during the Subscription term.
You must not copy, resell, reverse engineer, decompile, bypass usage limits, remove branding or notices, share credentials, scrape the Services, create competing services from our platform, or use the Services for unlawful, harmful or abusive purposes.
You retain ownership of Customer Data. You grant Vendro a limited right to host, process, transmit, display, back up and use Customer Data only as needed to provide, secure and support the Services and to improve the Services using anonymised, aggregated or de-identified data that cannot reasonably be used to identify an individual or organisation. Vendro will not use identifiable Customer Data for any purpose other than providing the Services to you, except with your explicit written consent or as required by law.
Our handling of personal data is described in our Privacy Policy and, where applicable, a Data Processing Agreement. You must ensure that your use of the Services complies with applicable data protection, privacy, employment, healthcare, tax and customer-communication laws.
You must not use the Services to upload malware, run attacks, send spam, harass others, host illegal content, infringe intellectual property, process unlawfully obtained data, evade sanctions, misrepresent identity or interfere with the Services.
We may remove content, block integrations, disable API keys, rate-limit traffic or suspend access if we reasonably believe there is misuse, security risk, legal risk, fraud, non-payment, or harm to Vendro, customers or third parties.
Implementation, migration, configuration, training, customisation, report building, data import and integration work are provided only where included in the Order Form or separately agreed.
You must provide timely access, information, sample data, test users, approvals and decisions needed for onboarding or implementation. Delays caused by missing customer input may affect delivery dates and are not treated as Vendro delay.
Unless agreed otherwise, support does not include custom development, third-party troubleshooting, data correction, accounting reconciliation, legal/compliance advice or professional advice.
We aim to provide reliable Services but do not guarantee uninterrupted or error-free operation unless a written SLA expressly says so. We may update, improve, replace or modify features, user interfaces, modules, APIs, reports, workflows, pricing, limits and infrastructure. Where reasonably practicable, we will give at least 30 days' prior notice of a material adverse change to core paid features, APIs or pricing.
The Services may integrate with payment processors, WhatsApp/SMS/email providers, e-commerce platforms, tax systems, cloud hosting, analytics, maps, automation tools or other third-party services. Vendro is not responsible for third-party outages, rate limits, policy changes, fees, declined payments, messaging restrictions, API changes, inaccurate third-party data or rejected tax/payment submissions.
Vendro and its licensors own all rights in the Services, software, source code, interfaces, design, branding, databases, templates, documentation, training material, reports, workflows, analytics and related intellectual property, except Customer Data. Each party must protect confidential information using reasonable care.
We use reasonable technical and organisational measures designed to protect the Services. You must manage user permissions, remove departed staff, enforce strong credentials, review admin users and avoid exposing secrets. Report suspected vulnerabilities to security@vendro.uk.
Website content, pricing descriptions, feature lists, screenshots, examples, roadmaps, case studies and marketing material are provided for general information and may change. They do not create a binding commitment unless included in an Order Form or signed agreement. Nothing in these Terms affects mandatory rights that cannot legally be excluded.
The Services are business software tools. They do not provide legal, tax, medical, accounting, clinical, immigration, financial or professional advice. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, wilful misconduct, or any liability that cannot legally be excluded or limited.
Subject to mandatory law, Vendro's total aggregate liability is limited to the greater of: (a) fees paid by the Customer during the three months immediately before the event; or (b) GBP 500. Vendro will not be liable for loss of profits, revenue, business, goodwill, anticipated savings, data, use, contracts, customers, reputation or indirect/consequential loss.
We may suspend or terminate access if you breach these Terms, fail to pay, create security or legal risk, misuse the Services, or use them in a way that may harm Vendro, customers or third parties. Where we suspend without prior notice for security, fraud or legal reasons, we will notify you as soon as reasonably practicable, provide an opportunity to appeal, restore access if unjustified, and not charge you for the unjustified period.
After termination, for a period of 30 days, Vendro will provide a reasonable opportunity to export Customer Data in a commonly used, machine-readable format. After this period, Customer Data may be deleted or archived.
Neither party is responsible for delay or failure caused by events beyond reasonable control. You may not assign or transfer your rights or obligations without our written consent. We may update these Terms. If we make a material adverse change, we will notify active paid customers. If you do not accept the change, you may terminate within 14 days for a refund of unused prepaid fees.
These Terms are governed by the laws of England and Wales. For business customers, the courts of England and Wales have exclusive jurisdiction. For consumers, mandatory local courts also apply. Before formal proceedings, the parties should try in good faith to resolve disputes.
If you have a complaint, contact support@vendro.uk with "Complaint" in the subject line. We will acknowledge within 5 working days and respond within 14 working days. For data-related complaints: privacy@vendro.uk. Unresolved complaints may be escalated to the ICO at ico.org.uk (0303 123 1113).
Vendro Limited
Company number: 17207190
Registered office: 2 Frederick Street, Kings Cross, London, WC1X 0ND
General / Support: support@vendro.uk
Security: security@vendro.uk
Billing: billing@vendro.uk
Privacy: privacy@vendro.uk