If something has not met your expectations, tell us what happened. We will record your concern, review the available information and explain the next step through a documented complaints process.
Email support@vendro.uk with the subject line “Complaint”, or write to us at Vendro Limited, 2 Frederick Street, Kings Cross, London WC1X 0ND. Please include your account or business name, a description of the issue, and what outcome you're looking for.
We will acknowledge your complaint within 5 working days of receipt.
We review the details, gather information and keep you updated on progress.
We aim to provide a substantive response within 14 working days, including our findings and any steps we will take to put things right.
If our response doesn't resolve your complaint, you can ask for it to be escalated for a further review by a senior member of the team. We'll explain any further options available to you at that stage.
Every complaint is handled fairly, confidentially and without affecting your service. Your feedback helps us improve Vendro for everyone.